In response to the Camp, Hill and Woolsey fires, and to assist our insureds who have been displaced from their homes, Mercury Insurance has established a mobile catastrophe site in these regions.  Below you will find the location, hours of operation and agent contacts for our mobile catastrophe sites.  We will continue to notify you of any further changes. 

NEW Mobile Site - Hill and Woolsey Fires

Thousand Oaks Grant R. Brimhall Library

1401 E Janss Rd.

Thousand Oaks, CA 91362


11/16 – 11/20, 9:00am to 5:00pm

Mercury Claims Representative

Representatives will be located at the lot across the street from the Library

Mobile Site – Camp Fire

Butte County Fairgrounds (near the Shelter)

199 E Hazel St.

Gridley, CA 95948


9:00am to 5:00pm (until further notice)

Mercury Claims Representative

Representatives will be on rotations until further notice

Other Important Information

To assist our insureds who have not suffered physical damage to their homes or other structures but have been required to evacuate their homes as a result of the Camp, Hill or Woolsey wildfires, Additional Living Expense claims will not be subject to their policy deductible.

As a reminder, our Billing Department can offer the options below to assist a customer or an agent. This process applies to all zip codes identified by our moratorium for these fires.

  • Waive late fees
  • Offer one month down payments (including changing pay plan at a later date if needed)
  • Reinstate policies that lapse in the first term instead of requiring they be rewritten
  • If an insured has 2 installments due, we can review the policy’s equity and if possible only require the oldest due date payment
  • Extend coverage on renewals for a specified length of time

We would also like to inform you that the claims identified as CAT claims resulting from the fires will not be chargeable if the events have been designated as a serial numbered CAT event, and therefore loss free discounts will not be affected by reporting a claim.

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